It provides the opportunity to access networks that transcend personal identity such as ethnicity and to get support for career development.Ĭustomer forgiveness is gaining importance in service recovery. Formal education imparts more than formal skills and qualifications. Social networks contribute to career success, and while the participants used social networks that reinforced ethnic and religious bonds, there is the opportunity to develop networks through other identity processes, especially education. This is an interesting and positive finding from the research, especially in terms of the importance of providing educational opportunities to overcome institutional and cultural barriers to workforce participation and career development.
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Unlike the findings from prior research in Africa, the strong institutional and cultural conditions did not constrain the key force of education and employability as drivers in attainment and social positioning. The authors offer a theoretical and practical contribution with a frame of understanding by demonstrating that there is more to social capital than economic gain. Despite the diverse processes of social capital development identified, four important key themes emerged underpinning social capital mobilisation and utilisation: (1) the recognition of the importance of social capital acquisition, (2) the strong link between social capital and individual successes in employment and business opportunities, (3) the importance of the utilisation of social resources for emotional support and (4) the use of social capital to reinforce the individual social identity and recognition of an individual's worth. There was an active engagement and consciously pre-plan mobilisation of social resources and utilisation of social resources among the postgraduates. This paper, grounded on social capital and social networking theory, examines how postgraduate students in Ghana cultivate and utilise social resources towards career development.įollowing a qualitative study design, the authors recruited and conducted interviews with postgraduate student-workers undertaking a two-year Master of Science in International Business.
Our study provides managerial guidance for organizers promoting time banking programs.
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PLS-SEM analysis indicated that online and offline sources of trust, except disposition to trust, significantly influenced swift trust belief, which in turn affected prosocial behavior. Within this study, an integrated framework based on trust transfer and social support theories explains how offline and online sources of trust affect individuals’ swift trust in NGOs and subsequent prosocial behavior after a brief exposure. An empirical understanding of how time banking organizers (e.g., NGOs) swiftly cultivate trust is absent in the literature. Due to the absence of trust, the participation rate in time banking activities has been relatively low, reducing the effectiveness of service exchange. This is particularly so for elderly care related services as many countries are experiencing growth in the aged population. Time banking is deemed as a sustainable solution to meet the needs of social services in local communities. Timebanks help connect people, pool resources from the community, and pave the way for trust and reciprocity among members. Unlike social network site use, it does not require members to personally construct the networks to reap associated social benefits. Our study contributes to the understanding of social capital development on different mediated platforms. We conclude that timebanking use is a promising way to develop social capital. Using data from a survey distributed across the timebanks nationwide (N = 429), our findings provided evidence of positive relationships among self-efficacy, requests on timebanks, trust, and sense of community. Grounded in the theoretical model of social capital, the study incorporated self-efficacy and timebanking activities (requests and offers) as predictor variables, trust and reciprocity as dimension variables, and sense of community as outcome variable of social capital. This study complements previous work by empirically examining if timebanking is positively related to social capital development. Timebanking is a peer-to-peer service exchange tool in which the services exchanged are valued by the time it takes to provide them.
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