We recommend you retain your receipt, as we may require proof that you purchased the product from us. The product does not match its sample or description. The product is not fit for its intended purpose orĬ. The product is faulty or is not of acceptable quality orī. We will accept product returns and provide you with a replacement, refund or repair where:Ī. You’re entitled to a replacement or refund for a major failure and you’re also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality but the failure does not amount to a major failure. Our products come with guarantees that cannot be excluded under the Australian Consumer Law or the Consumer Guarantees Act (NZ). If you do not have valid proof of purchase, we can provide you with an exchange Refunds will not be processed to a different card or account than the original purchase card/account. the customer provides valid proof of purchase.Īny refund processed must be refunded via the same payment method. the goods have not been used and are still in their original packaging andĭ. the goods are in an “as new” and re-saleable condition Ĭ. the goods are returned by the customer within 7 days of purchase ī. National Storage will provide a refund for the actual price paid for the goods by the customer where:Ī.
If there is no-one at the delivery address or no-one of appropriate age to receive the order, National Storage may charge you additional delivery fees. Please note, due to Covid19, our deliveries can experience delays of up to 5 business days.Īnyone at the delivery address who receives the goods will be presumed by National Storage or its agent to be authorised to receive the goods. The standard timeframe for delivery is 3-5 business days for metro areas. Should you wish to amend your order details or have any queries, please contact our customer service team on 1300 217 115 if you are located in Australia or 0800 541 055 if you are located in New Zealand. Once your order has been placed, National Storage or its agent will provide you with a tracking number. The delivery fee is also subject to the quantity and size of your order.
Please refer to the delivery service fee calculator on available prior to checkout to determine if your delivery address is within our service area and the correlating delivery fee.
National Storage’s days of operation for delivery are Monday to Friday servicing locations across Australia and New Zealand. National Storage or its agent will deliver the goods you order to the address you specify in your order, within the agreed time frame, subject to their availability. Whatever you are looking to transport or store, we have the perfect packing boxes for sale. Be sure to consider all aspects of your move: the amount of goods, the type of relocation or storage, and your budget, before deciding what types of moving boxes are required.
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Our archive boxes lend themselves to document storage, and our slider box is perfect for large, fragile items. Our wine box & insert is of course ideal for moving wine safely, and our port-a-robe is ideal for shirts, trousers and jackets that need to remain hung.
For more specific items, we have the perfect packing boxes for sale to ensure that your items are best protected. Our moving bags are also ideal for transporting loose goods. For example, our versatile large packing box is great for light bulky items such as clothing, as opposed to our small packing box which is more suited to smaller, heavier items – for example, books or kitchenware. Are you relocating the entire contents of your house? Are you simply renovating your bathroom? Are you decluttering your guest bedroom? Are you moving abroad short or long-term and utilising our self-storage services? These are the questions you need to ask yourself so you are able to select the right types and quantities of boxes to suit your needs. When you decide to buy moving boxes, it’s important to sit down and make a list of the goods you intend to move or store.
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